Privacy Policy

Last updated: 03.10.25

1. Introduction

So Sol Skin & Body (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, disclose and store your personal information when you use our website sosol.com.au, our services, or when you interact with us.

2. What personal information we collect

Name, date of birth, gender
Contact information: email, phone number, postal address
Health and medical history relevant to treatments
Payment and billing information
Images (before/after photos) if you consent
Feedback or enquiries you provide
Website usage data like IP address and browser details

3. How we collect your information

When you register, book appointments, subscribe, or contact us
When you fill forms on our website
When you provide photos for treatment
Automatically through cookies and similar technologies

4. Why we collect your information

Provide and manage treatments
Confirm appointments and send reminders
Process payments
Improve our services
Send promotional messages if you agree
Meet legal and professional obligations

5. Disclosure of your personal information

Staff and contractors who deliver services
Third-party providers such as booking or payment systems
Marketing agencies if you consent
Health professionals when required
Authorities when required by law

6. Your rights

Access your personal information
Correct or update your details
Request deletion where legally possible
Opt-out of marketing
Control cookies in your browser

7. Security

We use reasonable measures to protect your information from misuse, loss, or unauthorised access.

8. Data retention

We retain your information only as long as necessary for the purposes outlined, unless law requires longer retention.

9. Cookies

We use cookies to improve your website experience. You can disable cookies in your browser, but some features may not work correctly.

10. Overseas transfers

If your information is stored overseas, we ensure proper safeguards are in place.

11. Changes to this policy

We may update this policy from time to time. Updates will be posted on our website with the new effective date.

12. Contact us

If you have questions about this policy, contact us:

So Sol Skin & Body
106 Nicklin Way, Warana QLD 4575
(07) 5493 5217
info@sosol.com.au